UPDATE: 24 NOVEMBER 2023
Dear Valued Supporters,
We hope this finds you and your furry companions in good health.
We apologise for the challenges regarding the availability of certain varieties of MfM pet food. The recent removal of some varieties from the shelves also created an unexpected surge in demand for our other products and has resulted in a temporary stock shortage. We understand the importance of providing a consistent supply of high-quality pet food, and we are working tirelessly to resolve this issue to minimise the impact on your pets’ diets.
Stock will start to flow from our warehouse next week as we are committed to restocking store shelves with your favourite MfM pet food varieties as quickly as possible.
We understand that you place your trust in MfM for your pets’ nutritional needs, and we deeply regret any disruption to that trust caused by the recent challenges. We are grateful for your continued support, and we assure you that we are working diligently to rectify the situation and enhance our overall service to you.
Thank you for your understanding, patience, and loyalty.
UPDATE: 27 OCTOBER 2023
Dear Valued Pet Parents,
We are writing to extend our sincerest apologies for any inconvenience or concern caused by a recent issue affecting our food. We want to assure you that we take this matter very seriously and are committed to resolving it.
We have become aware of a concern regarding the presence of mould in some of our dry dog products and we want to ensure the well-being of your beloved pets. While this issue has only affected a small number of bags and products from some of our recent production, we believe in taking precautions for the health and safety of your furry friends.
To address this matter, we recommend that you carefully inspect the products with a best before date listed below. It’s important to note that if these products have been stored in a cool, dry environment, the likelihood of any issue is minimal. Nevertheless, we encourage pet parents to remain vigilant.
If you come across any signs of mould in your product or if you prefer not to continue feeding your current bag of affected food from the specific best before dates listed, we kindly ask you to discontinue use and take the product back to the place of purchase or reach out to us at email@example.com.
Our dedicated team is here to assist you with replacing your product. When contacting us, please provide details about the product variant, bag size, and best before date for a smoother resolution.
As a further safety precaution, we are actively collaborating with our retail partners to ensure that any affected bags are removed from sale. This collaborative effort underscores our commitment to providing the highest quality dry dog food in Australia.
We continue to be a small Australian family owned brand and your understanding and trust are greatly appreciated as we work to resolve this situation and continue to serve the needs of you and your pets. Please do not hesitate to reach out to us if you have any questions or concerns.
Products affected and their best before details:
Grain Free Salmon and Sardine 2.5Kg
Grain Free Salmon and Sardine 20Kg
Grain Free Salmon and Sardine 9Kg
Salmon and Sardine 20Kg
Salmon and Sardine 9Kg
Salmon and Sardine Large Kibble 20Kg
Salmon and Sardine Large kibble 9Kg
Grain Free Duck and Turkey 2.5Kg
Grain Free Duck and Turkey 20Kg
Grain Free Duck and Turkey9Kg
High Performance Turkey 20Kg
High Performance Turkey 9Kg